Hypercare & stabilization
Weeks 0–12 after go-live. Senior presence, round-the-clock when needed, incident triage, post-mortems that go upstream.
Practice 03 · AMS on Demand
Go-live is
Go-live is
the start.
Application Management Services built for flexibility — from surge capacity during hypercare to long-term multi-module stewardship. No locked scope. No dead weight.
Why this exists
AMS is where value is kept — or lost.
Most transformations are declared a success at go-live and quietly erode in the twelve months that follow. Tickets stack up. Releases go unadopted. Reports drift. The platform that was going to accelerate the business becomes another system to maintain.
AMS done properly is where the business case actually pays back. It takes seniors who remember why a decision was made, who can say no to a bad change request, who treat every ticket as a signal.
A ticket is not a task. It is a question about whether the design held.
What we cover
Six shapes. One model.
Run & maintain
Day-to-day ticket management, security, integrations, reporting, release readiness. Sized to the tenant, not sold by the seat.
Release management
Workday's twice-yearly release, SaaS updates elsewhere. Regression, impact, adoption — managed as a programme, not a checklist.
Continuous optimization
Feature adoption, process simplification, configuration cleanup, reporting rationalization. Driven by usage data, not by a backlog.
Multi-module stewardship
One senior team across HCM, Finance, Payroll, Adaptive — instead of four vendors arguing over a cross-module defect.
Surge capacity
On-demand senior hands for a new country, a new module, an audit, a close weekend. Scoped by the outcome, not by the month.
How we operate
No locked scope. No dead weight.
Our AMS engagements are open on both sides. You resize up when a go-live is coming. You resize down when the tenant is quiet. We don't back-fill tickets to defend a margin.
The seniors on call are the seniors who built the tenant, or the ones we have vetted to the same bar. Escalations reach a named human who can answer — not a queue.
Typical engagements
Where we've been hired.
-
01
Post go-live hypercare Twelve-week senior-dense cover after a Workday HCM cutover. Defects closed fast, lessons fed back into the design.
-
02
Multi-module AMS retainer HCM + Finance + Adaptive, one team, one SLA, one escalation path — replacing three separate partner contracts.
-
03
Release readiness Workday R1/R2 coverage — regression, impact briefing, targeted feature adoption, client sign-off.
-
04
Optimization sprint Six-week reset on a tenant that had drifted — security cleanup, report rationalization, process simplification.
-
05
Country / entity roll-out Adding a new scope to a running tenant without destabilizing it — parallel run, stakeholder comms, go-live weekend cover.
-
06
Audit & control support SOX, internal audit, SoD review — senior support that speaks the auditor's language and the configurator's.
Anonymised case
Three vendors consolidated into one team.
The situation.
AMS was split across three partners: one for HCM, one for Finance, one for Adaptive. Every cross-module defect triggered a finger-pointing cycle that landed back on the client. Release readiness was brittle. Run cost was drifting upward year over year.
What we did.
Consolidated the three contracts into a single retainer. Rebuilt the runbooks against a shared incident taxonomy. Same seniors cover the twice-yearly releases and the day-to-day tickets. Escalations reach a named human on our side within fifteen minutes, not a queue.
Outcome.
Annual run cost reduced by approximately 30%. Cross-module defects resolved without vendor triangulation. Release adoption up materially because the same team that deploys the release is the team that tests it in the tenant.
Sector, scope and outcome are accurate. Client identity withheld under NDA.
Related practices
Rarely sold alone.
Next step
Own the tenant. We'll keep it sharp.
Pick a slot. A senior operator is on the other end. The scope gets shaped in the conversation — not in a sales round.